Customer Success Manager

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Salary: £45,000 to £50,000
Benefits: Annual learning packages, health memberships, etc.
Location: London/Hybrid

This company is leading platform for managing coworking and flex workspaces. With a decade-long presence in the industry and a solid global reputation, we are seeking a talented and versatile Customer Success Manager to join the team.

Customer Success Manager Responsibilities:

• Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our solutions.
• Provide training sessions to clients on products, features, and best practices.
• Proactively engage with clients to understand their business needs and align solutions to help them achieve their goals.
• Regularly check in with clients to assess satisfaction, gather feedback, and address any concerns.
• Act as a product expert, providing guidance and recommendations to clients on how to best utilize solutions to meet their business objectives.
• Collaborate with internal teams to address and resolve customer issues in a timely manner.
• Serve as the liaison between customers and our technical support team, ensuring swift and effective issue resolution.
• Work closely with the sales team to identify opportunities for upselling and expansion within existing accounts.
• Manage the renewal process and strive to increase customer retention rates.

Customer Success Manager Profile:

• Proven experience in a customer-facing role, preferably as a Customer Success Manager or similar position.
• Strong problem-solving abilities with a customer-centric approach.
• Familiarity with SaaS and technology solutions is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Interest in the tech or SaaS industry as a whole.

If interested, click apply now or to set up a confidential call please contact Tas Ravenscroft by phone on 0203 868 2606 or by email with a copy of your CV at Tas.Ravenscroft@cherrypickpeople.com.

We wholeheartedly encourage applications from individuals of all backgrounds, irrespective of their race, gender, marital status, socioeconomic status, sexual orientation, disability, age, or any other characteristic.

REF TR5657