Search Again...

Customer Success Manager

  • JOB TYPE: Permanent
  • REF: TR5657
Apply now Back to Results

Salary: £45,000 to £50,000
Benefits: Annual learning packages, health memberships, etc.
Location: London/Hybrid

This company is leading platform for managing coworking and flex workspaces. With a decade-long presence in the industry and a solid global reputation, we are seeking a talented and versatile Customer Success Manager to join the team.

Customer Success Manager Responsibilities:

• Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our solutions.
• Provide training sessions to clients on products, features, and best practices.
• Proactively engage with clients to understand their business needs and align solutions to help them achieve their goals.
• Regularly check in with clients to assess satisfaction, gather feedback, and address any concerns.
• Act as a product expert, providing guidance and recommendations to clients on how to best utilize solutions to meet their business objectives.
• Collaborate with internal teams to address and resolve customer issues in a timely manner.
• Serve as the liaison between customers and our technical support team, ensuring swift and effective issue resolution.
• Work closely with the sales team to identify opportunities for upselling and expansion within existing accounts.
• Manage the renewal process and strive to increase customer retention rates.

Customer Success Manager Profile:

• Proven experience in a customer-facing role, preferably as a Customer Success Manager or similar position.
• Strong problem-solving abilities with a customer-centric approach.
• Familiarity with SaaS and technology solutions is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Interest in the tech or SaaS industry as a whole.

If interested, click apply now or to set up a confidential call please contact Tas Ravenscroft by phone on 0203 868 2606 or by email with a copy of your CV at

We wholeheartedly encourage applications from individuals of all backgrounds, irrespective of their race, gender, marital status, socioeconomic status, sexual orientation, disability, age, or any other characteristic.

REF TR5657

Tas Ravenscroft

Office: 020 3587 7687
Direct Line: 020 3868 2606

Connect to me

Join Our Mailing List

Sign up for job alerts