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Property Management Officer

  • JOB TYPE: Permanent
  • REF: TR5426
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Central or West London & Hybrid Working
£35k – £38k plus benefits
Mon – Fri 9 am – 5 pm

Exciting new role with our key client in their Property Management team. The Property Management Officer’s are the main point of contact for the homeowners on their portfolio of properties. You will deal with their queries and provide excellent levels of customer service through your interactions with them and the service that you provide.

Company profile – Property Management Officer:
Our client is one of the largest housing providers in London and the south-east, with history stretching back over 50 years. The firm are now a leading developer, regenerator and manager of real estate and they provide an environment where their people can thrive and deliver on their career aspirations. This is a varied and exciting roles, where no two days will be the same.

Responsibilities – Property Management Officer:
· Work with internal stakeholders, including those businesses responsible for other tenures, finance, regeneration and assets and development to resolve any issues that may arise
· Adapt to resident needs across all tenure types of the estates and blocks you manage
· Provide an excellent property management service to residents within your patch, being accountable for the overall experience they receive
· Ensure blocks and estates are maintained and in good condition by carrying out regular estate inspections in which you will be responsible for identifying any issues and taking appropriate remedial steps
· Take ownership of making insurance claims in respect of any perils covered under the relevant policy that occur at your schemes
· Ensure communal areas and estates are clean, safe and well maintained through liaison with the appointed contractors, cleaners and gardeners. You may be asked to manage cleaners, caretakers or concierge as part of your role
· Take the lead on issuing and managing a compliant section 20 consultation process to
· Take responsibility for setting the service charge budget across your patch ensuring it is devised compliantly and appropriately
· Effectively and compliantly manage the service charge expenditure across all schemes on your patch
· Lead on case management of formal challenges through channels such as the housing ombudsman, first tier tribunal, county court and other external bodies. Enlist appropriate support from the management team, internal departments and external technical support and solicitors where appropriate
· Ensure required contracts are in place across new build properties pre occupation and any defined management strategy is embedded across new schemes
· Take ownership for defining and setting the service charge appropriately for a new build scheme working with delivery, development and sales to ensure it is fit for purpose, realistic and future proof

Person Profile – Property Management Officer:
· Previous experience within Property, Block or Estate Management
· Experience managing the section 20 consultation process

Ref: TR5426

Tas Ravenscroft

Office: 020 3587 7687
Direct Line: 020 3868 2606

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